Owner / Manager
Independent Skincare Products Business
Manage day-to-day operations, product quality and customer service. Developed practical expertise in quality management, process improvement, compliance and operational leadership.
PHARMACIST · CLAIMS · QUALITY
Healthcare experience.
Quality-driven.
Pharmacist and medical insurance & claims professional with 15+ years of healthcare experience across pharmacy, hospital, insurance operations and business management.
Available for healthcare opportunities
15+years healthcare experience
01 / ABOUT
Turning healthcare knowledge into better processes.
Experienced in patient care, claims review, insurance approvals, quality management, process improvement, compliance and operational leadership.
Now returning to the healthcare field with the goal of combining a pharmacy background with healthcare quality principles to contribute to patient safety and organizational excellence.
02 / EXPERIENCE
Health Insurance Pharmacist
Ministry of Defense · General Administration of Medical Services
Managed instant approvals, reviewed insurance coverage and claims, calculated patient contributions, investigated rejected claims, checked eligibility and supported insurance audits.
Pharmacist · Medical Supply Department
Ministry of Defense · General Administration of Medical Services
Worked across medical supply sections, dispensed medicines, advised patients, performed expiry checks, managed stock rotation and maintained controlled-drug records.
Pharmacy Manager
Shaheen Pharmacy · Community Pharmacy
Liaised with physicians and patients, counselled on medication use and side effects, improved prescription workflows, supported health campaigns, managed inventory and maintained regulatory compliance.
Pharmacist
Alnaeim Pharmacy · Community Pharmacy
Dispensed prescriptions and OTC medicines, advised on medicines, conducted health checks and supported pregnancy tests, blood-pressure checks and diabetes screening.
Pharmacy Intern
Gaafar Ibn Auf Specialized Children's Hospital
Dispensed prescriptions and OTC medicines, advised patients on medicines and supported health checks.
03 / SKILLS
01
Medical Insurance
Approvals, claims review, rejection management, eligibility verification, billing checks and reconciliation support.
02
Pharmacy Practice
Dispensing, medication counselling, stock control, drug interactions and non-prescription medicine guidance.
03
Quality & Compliance
Applicable laws, regulations, audit preparation, compliance and quality-focused process improvement.
04
Leadership
Team leadership, conflict resolution, problem solving, multitasking and customer-focused service.
04 / EDUCATION
2011
Bachelor of Pharmacy
The National Ribat University
Khartoum, Sudan
CONTINUING EDUCATION
- Certificate of Continuing Education — DUPHAT 2018, Dubai · 18 hours
- First Aid — EDRAAK · 2023
- Problem Solving & Decision Making Skills — EDRAAK · 2023
- Emotional Intelligence — EDRAAK · 2023
- Safe Handling and Administration of Medication — ALISON · 2024
- Defeat COVID-19 — Gulf Medical University Academic Health Center · 2019
05 / LANGUAGES
ArabicNative
EnglishAdvanced
LET'S CONNECT
Open to the next
opportunity.
York, United Kingdom